Complaints, comments and questions
Compliments
If you would like to praise the service you have received, you can either contact our Customer Services team or use our online Talk Back form.
| Lancaster | Morecambe | |
|---|---|---|
| Address | Customer Service Centre Town Hall Dalton Square Lancaster LA1 1PJ |
Customer Service Centre Town Hall Marine Road Morecambe LA4 5AF |
| Telephone | 01524 582000 | 01524 582000 |
| Opening times |
9am - 4.30pm (week days) |
9am - 4.30pm (week days) |
Comments
We welcome all comments and suggestions on how the services can be improved. Any member of staff will be happy to discuss your comments or suggestions with you.
Please call Customer Services on 01524 582000 or use our online Talk Back form for comments or suggestions.
Complaints
Although we aim to provide the highest standards of service, we know problems do sometimes occur. Complaints are not looked on as unwanted as they provide us with a chance to see where we can improve our services to you.
If you are complaining on behalf of somebody else (for example a friend or relative), please complete our consent form for third party complaints:
Alternatively you can contact our customer service centres either in person or by telephoning 01524 582000, use our online Talk Back form, or email complaints@lancaster.gov.uk. Our customer service team will ensure that your complaint is dealt with by the appropriate officer.
Please make your complaint as soon as possible, while all the events are fresh in everyone's mind. This will help us to help you by dealing with the complaint as quickly as possible.
Complaints about council housing
In line with the housing ombudsman’s complaint handling code, our council housing service is held to a different set of requirements and has its own complaints procedure.