Comments and Feedback

We welcome all feedback from our residents. It can help us make our services better. Any member of our staff woud be happy to hear your comments. 

Use our 'Contact Us' form for:

• Comment on policies and decisions
• Report problems
• Request work to be done
• Make suggestions
• Ask questions
• Pass on compliments

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Complaints

If you have already contacted us about a matter, and you feel that this has not been dealt with properly, you may have the right to formally complain. 

Our Formal Complaints process is appropriate for reporting:

• Failure to fix a problem you told us about
• Unjustified delays
• Inappropriate behaviour of our staff
• Bias or discrimination
• Failure to follow our own policy or procedure