Bulky household item collection

Details of our bulky waste collection service and how to arrange a collection.

Bulky Matters collection service

Bulky Matters collection service

Covid-19 important changes to service

  • We are operational Monday to Fridays, 9am – 5pm
  • Collections of goods is from outside of the property only (end of driveway).
  • Staff will not enter the property at this time and will maintain a 2m self-distancing protocol from all residents

Operated by Bulky Matters, a partnership between Lancaster City Council and local re-use charity Furniture Matters, our bulky waste collection service enables you to dispose of unwanted household items AND help local disadvantaged people and the environment at the same time - and it couldn’t be easier to arrange!

Arranging a collection

To arrange a collection call customer services on 01524 582491.

Details of what, when and where we collect in your area are listed below.

Please check that someone will be at home when we come to collect. We prefer to collect items from inside your property, so that they are in the best condition for re-use, but if this is not convenient, we will collect from outside.

How much does it cost?

£20 for 1 item, £25 for 2 items, £30 for 3 or 4 items, then £8 for each additional item.

This charge means we can recondition your old items and sell them on at low cost to disadvantaged families. All income is used to help subsidise this service.

What we collect

For full details of our service and what we can and can't collect, see our frequently asked questions below.

Where and when we collect

We collect Tuesday to Saturday, either in the morning (9am to 1pm) or afternoon (1pm to 5pm), and Tuesday and Thursday evening (5pm to 9pm). Please note that we are unable to give you a more specific morning, afternoon or evening time.

Collection times by area


Postcode Collection times
Bolton-le-Sands to Silverdale LA5 0, LA5 8, LA5 9 Friday AM, Tuesday EVE
Bare, Torrisholme, Hest Bank, Skerton LA1 2, LA2 6 West, LA4 6 Monday PM, Friday AM, Tuesday EVE
Overton, Middleton, Oxcliffe, West End LA3 3, LA4 4, LA4 5 Monday PM, Tuesday PM Thursday EVE
Sandylands, Heysham LA3 1, LA3 2 Monday PM, Tuesday PM Thursday EVE
Lancaster, Ridge, Williamson Park, Standen Park LA1 3 Monday AM, Thursday PM, Saturday AM
Abraham Heights, Aldcliffe LA1 1, LA1 5 Monday AM, Thursday PM, Saturday AM
Bailrigg, Scotforth, Galgate LA1 4 Monday AM, Wednesday PM, Saturday AM
Thurnham, Cockerham, Galgate LA2 0 Monday AM, Wednesday PM, Saturday AM
Dolphinholme, Abbeystead, Wray, Halton LA2 6 East, LA2 8, LA2 9 Saturday PM, Wednesday AM
Capernwray, Whittington, Kellets LA6 1, LA6 2 Saturday PM, Wednesday AM

AM = morning, PM = afternoon, EVE = evening

Frequently asked questions

Last updated: 21 May 2021