How to pay your rent

Universal Credit

If you are claiming Universal Credit your rent is now paid directly to you as a part of your claim. It is therefore your responsibility to make sure your rent is fully paid on time. If you are having any issues with Universal Credit you can contact us on 01524 58 2929. For further information on Universal Credit please visit www.lancaster.gov.uk/benefits-and-support/universal-credit

Direct debit

Paying monthly by Direct Debit is probably the easiest way of paying for many of our tenants.

We have the responsibility for collecting the correct amount of rent due.

To set up a Direct Debit please call us on 01524 582540.

Standing order

This is a similar method of payment to direct debit in that your rent is paid directly from your bank to us. However, if the amount of rent you need to pay changes you have to let your bank know. The advantage of a standing order is that you can pay weekly, fortnightly or monthly. You can get a standing order form by calling us on 01524 582540 or you can download a Standing Order Request Form (PDF, 8KB).

Post Office

You can pay by cash, cheque, debit card or credit card at any Post Office branch.

You will need your rent swipe card.

If you need a replacement rent swipe card please ring us on 01524 582540 or complete the replacement rent swipe card form and we can arrange for a new one to be sent to you.

Payzone

You can pay your rent at any Payzone outlet. Many shops, petrol stations and pubs in the area have this facility. You can pay by cash, debit card and credit card using this method.

You will need your rent swipe card. If you need a new rent swipe card please ring us on 01524 582540 or complete the replacement rent swipe card form and we can arrange for a new one to be sent to you.

Telephone

You can pay your rent by telephone 24 hours a day.

Call our automated telephone payment line on 0845 601 7297

You will need a debit or credit card and your nine digit rent account reference number. You need to enter the number after the zeros, not including the end letter.

For example if your rent account reference number was 000005320B, you would enter 5320.

This call will cost you five pence per minute plus your phone company’s access charge.

Online

You can pay your rent online using a debit or credit card or Paypal and your nine digit rent account reference number.

 

 

Last updated: 15 January 2019