Policies and performance

 

Policies

 

Adaptation Policy

Accessibility Statement

Allocation Policy

Anti-Social Behaviour Policy

Domestic Abuse Policy

Hate Behaviour Policy

Reasonable Adjustments Policy

Rent Setting Policy

Tenancy Policy (PDF, 595KB)

Unacceptable Behaviour Policy (PDF, 188KB)

Asbestos Policy

Damp, Mould and Condensation Policy

Electircal Safety Policy

Fire Safety Policy

Gas and Heating Policy

Lift Safety Policy (PDF, 216KB)

Water Hygiene Policy

 

Service Standards

Responsive Repairs Standard (PDF, 163KB)

Customer Services Standard (PDF, 186KB)

Complaints Standard (PDF, 135KB)

 

Strategies

Council Housing Asset Strategy (PDF, 993KB)

 

Business Plans

2023-2025 Service Improvement Plan

 

Terms of Reference

Tenancy Agreement

Tenants Guide to Sheltered Housing (PDF, 1.1MB)

Tenant Voice - Terms of Reference

Service Commitment to Leaseholders

 

Performance

2023/24 Q3 - Performance Information (PDF, 869KB)

2023/24 Q2 - Performance Information (PDF, 636KB)

2023/24 Q1 - Performance Information (PDF, 2.2MB)

2022/23 Q4 - Performance Information (PDF, 244KB)

2022/23 Q3 - Performance Information (PDF, 859KB)

2022/23 Q2 - Performance Information (PDF, 623KB)

2022/23 Q1 - Performance Information (PDF, 2.2MB)

Last updated: 19 April 2024