Online payments

Due to new industry standards introduced to combat online card fraud, we are experiencing an increase in the number of transactions being declined for those trying to make online card payments.

The majority of people should still be able use their cards online and this remains the quickest and easiest way to make payments to the council.

If your card has been declined it may be due to the new way card providers are authenticating transactions.

As a first step, please get in touch with your card provider, who may be able to help you to resolve the issue.

If they are unable to help, please visit our payments page for more details of how you can make payments at this time.

We apologise for any inconvenience this issue is causing. We are working with our payment service provider to rectify it as quickly as we can.

Last updated: 02 March 2022