It is a legal requirement - and a requirement of your tenancy agreement - that you allow us to perform an annual safety check on any gas appliances and/or flues that are owned - or have been installed - by us. This includes boilers, gas fires and central heating.
This is crucial to ensure both your safety - and your neighbours' safety.
As a tenant, you must allow us access to your home to carry out safety checks and perform any maintenance required on the appliances and flues that we provide.
Most gas appliances need a chimney or flue to get rid of the fumes. This ensures that you do not breathe the fumes. Gas appliances also need air to burn safely. If there is enough air, gas appliances produce carbon dioxide and water in safe amounts which are normally taken away by a chimney or flue. If there is not enough air or the chimney or flue is blocked the gas appliance will produce carbon monoxide.
Carbon monoxide gas is highly poisonous to people and animals. As it has no colour, taste or smell, it is difficult to detect. People die of carbon monoxide poisoning, therefore, for the safety of you and your family you should always make sure you allow access to enable you annual service and safety check to take place.
EMCOR, our gas contractors, have an annual programme to visit all our properties which have gas appliances or gas pipework to make sure they are safe to use. They will carry out a safety check and service the gas appliances.
The easiest and most important way you can help, is by granting us access to your home to perform both a gas safety check and/or service.
EMCOR will contact you by letter to let you know when this will be carried out. If the date they give you to carry out the service and safety check is not convenient you will have to arrange another time with them. You can do this by ringing them for free on 0800 111 452, or 01744 833398 (charged at your network's standard rate).
It is a condition of your tenancy that you allow access for safety checks to be carried out. If you will not be in when they have arranged for the service and safety check to be carried out you should contact them to arrange another appointment. If EMCOR call to your property and you are not in, they will leave a card to let you know they have been and a contact number. If you do not respond to this card they will let the Council know and we will then contact you asking you to arrange a convenient time for EMCOR to carry out the service and safety check.
If you do not respond to the letters we send we will start legal action to allow EMCOR engineers access to your home. This may result in you having to pay the legal costs of any action we take.
Remember: It is a legal requirement that we carry out an annual safety check and it is a requirement of your tenancy agreement that you let us do this.
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