We have had reports of cold callers operating within the district regarding repair work to tenant’s properties. They may say that they are inspecting for damp/mould.
The cold callers may claim to be from the ‘Repairs Team’ or even that they are working on behalf of the council. They may encourage you to bring a claim for disrepair and ask you to sign paperwork.
When they have been challenged, they have not had ID on them and have refused to provide the name of the organisation.
We advise you to only let people into your property if you know who they are.
All council employees have an ID badge. If you are ever unsure of who is calling to your property, please call us on 01524 582929.
Also, we advise you should only share your data relating to you and your household if you are sure that you know who will be receiving it.
We urge you to be wary of any cold callers and seek advice from council officers or a solicitor before signing any documents. You are also reminded that, as part of your Tenancy Agreement, you must let us know quickly if any repairs are needed to your home.
You can report any repair issues and seek advice from Council Housing by calling 01524 582929, emailing chreception@lancaster.gov.uk, or by submitting an online request via our 'Report A Repair' page by clicking here.
If you are dissatisfied with any housing or repairs service you have received, or feel that you are entitled to compensation, there are several options available to you, both informal and formal.
You can make a complaint through the council’s complaint procedure, all details of which are in our 'Raising A Complaint' section here.
Your Local Councillor, MP, Citizen’s Advice Bureau, charitable organisations and solicitors may also be able to support you with the complaint process. If you remain dissatisfied with how the Council has responded to your complaint, you can raise your complaint with the Housing Ombudsman.
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