Our community is made up of individuals with varied lifestyles, work schedules, and family situations. Recognising and respecting these differences is often the first step in preventing conflicts. A little tolerance and understanding can go a long way in maintaining good neighbourly relations.

When issues arise, direct communication is often the most effective solution. Here's how to approach your neighbour:

1. Choose the right time: Avoid late nights or when you're feeling angry.
2. Stay calm and friendly: Approach the conversation as you'd want to be approached.
3. Listen actively: Allow your neighbour to share their perspective without interruption.
4. Explain clearly: Calmly describe the issue and how it affects you.
5. Seek solutions together: Be open to finding a compromise that works for both parties.

Remember, if the conversation becomes heated, it's okay to politely excuse yourself and try again later.

While it's important to address issues, some actions can make matters worse:

• Don't post about the situation on social media. This can escalate the problem and make resolution more difficult.
• Avoid confrontational behaviour like banging on doors or shouting.
• Never approach your neighbour when you're feeling very angry or upset.

If you've tried talking to your neighbour and haven't reached a resolution, don't worry. There are other options available:

Mediation Services

Lancaster City Council offers a confidential and impartial mediation service through ADR Mediation & Training CIC. This service can help when:

• Communication has broken down
• You need a neutral party to facilitate discussions
• You want to find a mutually agreeable solution

Mediation focuses on mending relationships and finding ways forward, not on assigning blame. While it may not solve every problem, it often leads to significant improvements in neighbourly relations.

Your Housing Officer can discuss this option with you if it's appropriate for your situation.

Reporting Anti-Social Behaviour (ASB)

If you're experiencing persistent issues that amount to anti-social behaviour, you can report this to us. Here's what happens when you make an ASB complaint:

1. A case will be opened and assigned to a Housing Officer.
2. The case will be categorised based on its severity.
3. You'll be informed of how we've categorised the case and the next steps.

Our goal is always to stop the anti-social behaviour rather than to evict anyone. We believe in finding solutions that work for everyone in our community.