Our policies set out how we will deliver our services to tenants and residents. They are reviewed regularly to ensure we keep up with our legal and regulatory requirements, and to make sure we deliver services that meet the needs of tenants and residents.

General Policies

Accessibilty Statement (Last Reviewed - Sep 2025)

Allocation Policy (Last Reviewed - Feb 2025)

Allocation Policy - Summary of Amendments (Last Review - Feb 2025)

Anti-Social Behaviour Policy (Last Reviewed Feb 2026)

Asbestos Policy (Last Reviewed - Aug 2024)

Compensation and Redress Policy (Last Reviewed - Dec 2024)

Damp and Mould Policy (Last Reviewed Oct 2025)

Debt Management Policy (Last Reviewed - June 2025)

Disrepair Policy (Last Reviewed - March 2026)

Domestic Abuse Policy (Last Reviewed - Feb 2026)

Electrical Safety Policy (Last Reviewed - Aug 2024)

Fire Safety Policy (Last Reviewed - Aug 2024)

Garage Allocation Policy (Last Reviewed - January 2026)

Gas & Heating Policy (Last Reviewed - Aug 2024)

Hate Behaviour Policy (Last Reviewed Feb 2026)

Hoarding Policy (Last Reviewed - March 2026)

Housing Adaptation Policy (Last Reviewed Feb 2024)

Lift Safety Policy (Last Reviewed - Aug 2024)

Local Lettings Policy (Last Reviewed Jan 2025)

Mutual Exchange Policy (Last Reviewed Nov 2025)

Neighbourhood Management Policy (Last Reviewed - November 2024)

Noise Nuisance Policy (Last Reviewed - May 2025)

Reasonable Adjustments Policy (Last Reviewed Jan 2024)

Recharges Policy (Last Reviewed - Nov 2025)

Rent and Service Charge Setting Policy (Last Reviewed - March 2026)

Repairs and Maintenance Policy (Last Reviewed - Jul 2024)

Right to Buy Policy (Last Reviewed - Jun 2025)

Service Charge Policy (Last Reviewed - Nov 2025)

Summary of Policy and Procedures for Dealing with Anti-social Behaviour (Last Reviewed - Apr 2026)

Tenancy Fraud Policy (Last Reviewed - Dec 2024)

Tenancy Management Policy (Last Reviewed October 2024

Unacceptable Behaviour Policy (Last Reviewed Mar 2026)

Under-Occupation Policy (Last Reviewed July 2024)

Vulnerability Policy (Last Reviewed May 2025)

Water Hygiene Policy (Last Reviewed Aug 2024)

The Council assesses the fairness and accessibility of these policies through the use of Equality Impact Assessments.  These can be provided upon request.

 

Strategies

Asset Management Strategy 2022-2027 (Last Reviewed Apr 2022)

Housing and Property Climate Statement 2025 (Last Reviewed - May 2025)

Communications Strategy (Last Reviewed Sep 2024)

Tenant Voice Strategy 2024-2027 (Last Updated - Nov 2024)

Resident Engagement Strategies

Resident Engagement Strategy: A Commitment to Building Safety (Last Reviewed Dec 2024)

Resident Engagement Strategy: Bridge House (Last Reviewed Dec 2024)

Resident Engagement Strategy: Park House (Last Reviewed Dec 2024)

Resident Engagement Strategy: Skerton House (Last Reviewed Dec 2024)

Terms Of Reference

Tenant Scrutiny Panel - Terms of Reference (Last Reviewed Oct 2025)

Building Safety Panel - Terms of Reference (2025 - Present)

Council Housing Advisory Group - Terms of Reference (Last Reviewed Oct 2025)

Repairs and Maintenance Steering Group - Terms of Reference (2025 - Present)

Leaseholder Handbook (Last Reviewed Aug 2024)

Tenancy Agreement (Last Reviewed Sept 2019)

Tenants Voice Terms Of Reference (Last Reviewed May 2025)