Our policies set out how we will deliver our services to tenants and residents. They are reviewed regularly to ensure we keep up with our legal and regulatory requirements, and to make sure we deliver services that meet the needs of tenants and residents.

General Policies

Accessibilty Statement (Last Reviewed May 2024)

Allocation Policy (Last Reviewed - Feb 2025)

Anti-Social Behaviour Policy (Last Reviewed Feb 2024)

Asbestos Policy (Last Reviewed - Aug 2024)

Compensation and Redress Policy (Last Reviewed - Dec 2024)

Damp, Mould & Condensation Policy (Last Reviewed Oct 2023)

Domestic Abuse Policy (Last Reviewed Feb 2024)

Electrical Safety Policy (Last Reviewed - Aug 2024)

Fire Safety Policy (Last Reviewed - Aug 2024)

Gas & Heating Policy (Last Reviewed - Aug 2024)

Hate Behaviour Policy (Last Reviewed Feb 2024)

Housing Adaptation Policy (Last Reviewed Feb 2024)

Lift Safety Policy (Last Reviewed - Aug 2024)

Local Lettings Policy (Last Reviewed Jan 2025)

Neighbourhood Management Policy (Last Reviewed - November 2024)

Reasonable Adjustments Policy (Last Reviewed Jan 2024)

Rent Setting Policy (Last Reviewed July 2023)

Repairs and Maintenance Policy (Last Reviewed - Jul 2024) (PDF, 475KB)

Tenancy Fraud Policy (Last Reviewed - Dec 2024)

Tenancy Management Policy (Last Reviewed October 2024 (PDF, 443KB)

Unacceptable Behaviour Policy (Last Reviewed Dec 2022)

Under-Occupation Policy (Last Reviewed July 2024) (PDF, 314KB)

Water Hygiene Policy (Last Reviewed Aug 2024)

Strategies

Asset Management Strategy 2022-2027 (Last Reviewed Apr 2022)

Communications Strategy (Last Reviewed Sep 2024)

Resident Engagement Strategy: A Commitment to Building Safety (Last Reviewed Dec 2024)

Tenant Voice Strategy 2024-2027 (Last Updated - Nov 2024)

 

Terms Of Reference

Leaseholder Handbook (Last Reviewed Aug 2024)

Tenancy Agreement (Last Reviewed Sept 2019)

Tenants Voice Terms Of Reference (Last Reviewed Nov 2023)