Our Policies
Our policies set out how we will deliver our services to tenants and residents. They are reviewed regularly to ensure we keep up with our legal and regulatory requirements, and to make sure we deliver services that meet the needs of tenants and residents.
General Policies
Rent Setting Policy (Last Reviewed July 2023)
Reasonable Adjustments Policy (Last Reviewed Jan 2024)
Anti-Social Behaviour Policy (Last Reviewed Feb 2024)
Hate Behaviour Policy (Last Reviewed Feb 2024)
Domestic Abuse Policy (Last Reviewed Feb 2024)
Accessibilty Statement (Last Reviewed May 2024)
Housing Adaptation Policy (Last Reviewed Feb 2024)
Tenancy Policy (Last Reviewed July 2022)
Allocation Policy (Last Reviewed Nov 2021)
Asbestos Policy (Last Reviewed Nov 2023)
Damp, Mould & Condensation Policy (Last Reviewed Oct 2023)
Electrical Safety Policy (Last Reviewed Nov 2023)
Fire Safety Policy (Last Reviewed Nov 2023)
Gas & Heating Policy (Last Reviewed Nov 2023)
Lift Safety Policy (Last Reviewed Nov 2023)
Unacceptable Behaviour Policy (Last Reviewed Dec 2022)
Water Hygiene Policy (Last Reviewed Nov 2023)
Strategies
Asset Management Strategy 2022-2027 (Last Reviewed Apr 2022)
Service Standards
Complaints (Last Reviewed Dec 2022)
Customer Service (Last Reviewed Dec 2022)
Responsive Repairs (Last Reviewed Dec 2022)
Terms Of Reference
Service Commitment To Leaseholders Policy (Last Reviewed Dec 2007)
Tenants Guide To Sheltered Housing (Last Reviewed May 2012)