Your landlord is responsible for damp caused by any structural defects, lack of damp proofing or inadequate heating systems. Tell your landlord if damp is affecting your health. 

IF...you have been unable to resolve the issue with your landlord, you can contact your local council for advice. 

IF...you live in the Lancaster district, please click here for further advice or you can call 01524 582257. 

IF...you live in a different area, please contact the local authority who you pay your council tax to. 

We can only award priority for disrepair if there are 'Band A', 'Category 1' hazards that have been found by Council’s Housing Standards Team that can not be resolved by the landlord. 

Usually, in these cases the council’s housing standard’s team will contact Ideal Choice Homes but we can always check with them to ask the above question. 

If your current property has any defects or needs any repairs, you need to report these to Council Housing. You can speak to the repairs team on 01524 582929. We do not award any additional priority, as we will undertake repairs to resolve any issues. 

If repairs to your property can not be undertaken whilst you are living in the property, we may ask you to temporarily move out of the property whilst they are carried out. This is called a decant.  

This request would come from an Inspector at the Repairs and Maintenance team, and you would not need to contact the Council regarding this. 

Lancaster City Council tenants 

IF...you are a Lancaster City Council tenant and need an adaptation to your home to make your home more suitable for you to live in and manage more independently, please contact Council Housing Services on 01524 582929 or visit our page on housing adaptations to find out more. 

Private Registered Providers of Social Housing (Housing Association) tenants 

IF...you are a tenant of another social housing provider within the Lancaster district, you can apply for a disabled facilities grant from Lancaster City Council. Lancaster City Council’s Home Improvement Agency can assist you through the process of applying for grant assistance. For more information, visit our page on adaptations, or call 01524 582257. 

IF...you are a social housing tenant who does not live in the Lancaster district, we would advise that you approach your landlord or local council for more information about adapting your current home. 

Owner Occupiers and Private Renting 

IF...you own your own home, or if you rent from a private landlord, you can apply for a disabled facilities grant. These grants are available to help make the homes of disabled people more suitable for them to live in, and to help them manage more independently. Lancaster City Council’s Home Improvement Agency can assist you through the process of applying for grant assistance. 

For more information visit our site or call 01524 582257. 

IF...you are a private tenant or own your own home and do not live in the Lancaster district, we would advise that you approach your landlord or local council for more information about adapting your current home.