Community trigger
About the community trigger
If you have been a victim of anti-social behaviour (ASB) you may be able to use the community trigger to request a review of your case.
If you have been dissatisfied with the outcome of a case, and the case meets our threshold (see below - 'How can I use the Community Trigger) agencies including councils, police, local health teams and registered providers of social housing have a duty to undertake a review of how they have dealt with it.
The community trigger can be used by any victim of anti-social behaviour or by any person acting on their behalf, for example a family member, friend, carer, councillor, MP or other professional person.
This is intended to ensure that all victims are able to use the community trigger. However, the victim’s consent should be sought by the person using the community trigger on their behalf.
The community trigger should not be used to complain about a single organisation. If your complaint is about an individual organisation you are advised to follow their complaints procedure.
How can I use the community trigger?
To meet the requirements of the community trigger threshold, one of the following criteria must be met:
- 3 or more complaints in the last 6 months from one individual about the same problem, or
- 5 individuals complaining about the same or similar incidents in the last 6 months, or
- 1 incident motivated by hate in the last 6 months from one individual
You can:
- Fill in the community trigger online form
- Telephone 01525 582000
- Email: communitysafety@lancaster.gov.uk
- Write to: Community Safety, Lancaster City Council, Town Hall, Dalton Square, Lancaster, LA1 1PJ
You will need to provide details of each time you’ve complained, who you’ve complained to (name, organisation and/or incident reference number) and information about the anti-social behaviour.
Last updated: 01 March 2022