As a council tenant, you can use our online services to manage many aspects of your tenancy without needing to visit or phone us. Our online forms are available at any time, so you can get things done whenever it's convenient for you.

 

Pay Your Rent:

You can pay your rent online directly by clicking here, for further ways to make your rental payments, please visit our How To Pay Your Rent Page.

 

Report a Repair:

To report a repair online, please use the self-service online form, For Emergency Housing Repairs during office hours please call 01524 582929 - or 01524 67099 if outside of office hours. For all other repairs please use the online form.

 

---

 

If you are unable to find the information that you are looking for on this page, please contact our Customer Services directly by emailing us at councilhousing@lancaster.gov.uk, or by calling 01524 582929.