Request information from the council
Your right to know
Lancaster City Council is committed to publishing information proactively and developing a culture of openness and transparency, and a significant amount of information is available to the public on our website. Our publication scheme includes details of all the information we publish on a routine basis, and if you are looking for something specific you can also use the website search function above.
If you cannot find the information you are looking for, you have a right to request it from us directly. Depending on what sort of information your request covers, we will handle it under the following legislation:
- General Data Protection Regulation 2016 - Information about you (access rights)
- Environmental Information Regulations 2004 - Information about the environment
- Freedom of Information Act 2000 - Any other information the council holds
Under the legislation, we usually have around a month to respond to your request, and are required to provide access to all the information you request unless there is a good reason not to do so.
How to make a request
You can make a request for information in the following ways:
For information about the council
- By using our online Freedom of Information or Environmental Information Request (FOI/EIR) form
- By emailing foi@lancaster.gov.uk
- In writing to the following address: Information Governance, Town Hall, Dalton Square, Lancaster LA1 1PJ
For information about you
- By using our online Subject Access Request (SAR) form
- In writing to the following address: Information Governance, Town Hall, Dalton Square, Lancaster LA1 1PJ
If you would like advice on how to word your request, please see the following guidance from the Information Commissioner’s Office:
If you are not sure what information the council holds which would be useful to you, you can contact the Information Governance Officer using the above methods, or by calling 01524 582204.
Last updated: 17 July 2023