Domestic Abuse

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Who To Contact In an Emergency

If someone is in immediate danger, call 999.

If it’s unsafe to speak, use the Silent Solution:

Call 999 and stay on the line.
Listen to the operator’s questions.
Respond by coughing or tapping.
When prompted, press 55 to be transferred to the police.

Pressing 55 does not allow police to track your location. Stay on the line and follow instructions.

What is Domestic Abuse?

Domestic abuse is any violent, threatening, or controlling behaviour between people aged 16+ who are personally connected (e.g. partners, ex-partners, family members). It includes:

Physical or sexual abuse
Threats or intimidation
Coercive or controlling behaviour (even after separation)
Financial abuse
Psychological or emotional abuse

Domestic abuse can affect anyone—regardless of age, gender identity, ethnicity, religion, sexual orientation, or background.

Children who see, hear, or experience the effects of domestic abuse are also considered victims under the Domestic Abuse Act 2021.

Controlling and Coercive Behaviour

This includes:

Isolation from friends/family
Deprivation of basic needs
Monitoring time or communications
Control over daily life (e.g. where to go, what to wear)
Use of threats or humiliation

How to Get Help

Emergency Contacts:

Police (Emergency): 999
Police (Non-Emergency): 101
National Domestic Violence Helpline (24/7): 0808 2000 247
Men’s Advice Line: 0808 801 0327
Childline (for children): 0800 11 11
NSPCC Helpline: 0808 800 5000

Safe Spaces

Discreet locations across the district where you can access help safely. Find a Safe Space

Government Guidance

GOV.UK: Domestic Abuse - How To Get Help

Lancaster City Council Support

We believe no one should live in fear of abuse. Our Domestic Abuse Policy outlines how we support tenants and residents experiencing abuse, including:

Housing Options

Homeless due to abuse? You can apply for housing assistance.
Want to stay in your home? You may be eligible for the Sanctuary Scheme, which provides security measures to help you feel safe. This requires support from a Lancashire Victim Support IDVA.

No Recourse to Public Funds

If your immigration status limits access to benefits:

You can apply for the Destitute Domestic Violence Concession (DDVC).
Get help from social services, the Home Office, or specialist charities.

GOV.UK: Apply for the migrant victims of domestic abuse concession

White Ribbon Accreditation

Lancaster City Council is proud to be White Ribbon Accredited, demonstrating our commitment to ending violence against women and girls and promoting gender equality in the workplace and community.